Casinos are like indoor amusement parks for adults, with the majority of the entertainment (and profits for the owners) coming from gambling. Slot machines, poker, blackjack, roulette and craps are among the popular games that generate billions in annual profits. While a variety of attractions and amenities such as musical shows, lighted fountains and lavish hotels help draw in customers, casinos are all about the games of chance.
Because of the large amount of money handled within a casino, both patrons and staff may be tempted to cheat or steal, either in collusion or independently. This is why casinos invest a significant amount of time, effort and money into security. Casino security starts on the casino floor, where dealers and managers keep their eyes peeled for blatant tricks such as palming, marking or switching cards or dice. In addition, tables have electronic chips that communicate with the casino’s systems and can monitor the exact amounts wagered minute by minute; roulette wheels are regularly monitored for statistical deviations.
In addition to security, casinos spend considerable effort on customer service. They offer perks such as complimentary items, or “comps,” that encourage gamblers to stay and spend more. They also use bright and sometimes gaudy floor and wall coverings that create a cheery atmosphere. They often have no clocks on the walls to make it easy for people to lose track of time and they play music that enlivens and energizes.
Gamblers tend to be older people who have above-average incomes. Generally, they have more leisure time and discretionary spending than younger people, which helps explain why the average age of a casino gambler is forty-six years old.