One of the challenges that face any casino is security. Casinos have strict rules that protect their customers from fraud. For example, players of card games must keep their cards visible at all times. Casinos also have to watch out for identity theft and other problems that may be linked to these activities. Despite these challenges, casino managers must still make customers feel comfortable and keep them coming back to play. In addition to security measures, casinos must also provide food and drink options to patrons, and they must ensure that people do not become addicted to gambling.
To maintain a high level of customer service, casinos focus on rewarding customers who spend more than average. Comps, or complimentary items, are a popular way for casinos to attract more gamblers. Free buffets, luxury suites, and show tickets were once commonplace in Las Vegas casinos. This strategy was successful as long as it drove the volume of people coming to the Las Vegas casinos. The casino’s revenue was driven by the number of people on the casino floor and in hotel rooms.
The casino’s security measures start on the floor, where casino employees keep an eye on the games and the patrons. The dealers are often very attentive to the game and may detect if anyone is trying to cheat. Other employees, such as pit bosses, monitor the tables to watch for patterns in betting and cheating. These employees are supervised by a higher-up person. When a suspicious person is caught, the casino has the video feeds to review at a later date.